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Contact Us

If you have any questions, please kindly visit our FAQ first. The Help Center provides answers to most common questions. In addition, we have friendly representatives ready to help you. We strive to provide you excellent customer service and will do as much as we can to enhance your shopping experience. Should you have any questions, remarks or advice, please don’t hesitate to contact us

AFTER-SALES: Service via "My orders"

For any inquiries regarding pending orders or after sales support, To track your order status and get after-sales support, please log in to My Orders and click on your order number. You can review order details, track its status and request additional assistance. We normally send our response regarding your request to you within 24 business hours.

Email : sales@lilybridal.co.nz

PRE-SALES: Service via our "Online Chat"

Our "Online Chat" is intended for customer questions related to presales. If you need any help or have any questions related to our products or service, you can contact us via our "Online Chat". We normally send our response regarding your request to you immediately.

Please note that our presales support team does not provide after sales services.

You can leave a message here when you find our "online chat" is offline. We normally send our response regarding your request to your email address within 6 business hours.

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